Effective Date: 01 January 2017.

At Sandman CNC LLC (“we,” “us,” or “our”), accessible from https://sandmancnc.com, we are committed to protecting your privacy and the security of your personal information. This Privacy and Security Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or purchase our custom engraving and manufacturing products (such as personalized plaques and gifts).

By using our website, you agree to the terms of this policy. If you do not agree, please do not use our site.

1. Information We Collect

We may collect the following types of information:

• Personal Information When you place an order, create an account, contact us, or use our custom plaque builder, we may collect:
  
  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party payment processors; we do not store full credit card details)
  • Custom design details (e.g., text, logos, or images you provide)
• Non-Personal Information
  
  • Device and browser information (e.g., IP address, browser type, operating system)
  • Usage data (e.g., pages visited, time spent, referring site)
  • Cookies and similar technologies (see Section 4 below)

We do not knowingly collect personal information from children under the age of 13. If we become aware of such collection, we will promptly delete it. If you believe a child has provided us with personal information, please contact us immediately.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Improve our website, products, and services
• Send order updates, confirmations, or marketing communications (with your consent where required)
• Comply with legal obligations
• Prevent fraud and ensure site security

3. How We Share Your Information

We do not sell your personal information. We may share it in limited circumstances:

• With third-party service providers (e.g., payment processors, shipping carriers, hosting providers) who assist in operating our site and fulfilling orders
• To comply with legal requirements, enforce our terms, or protect our rights
• In connection with a business transfer (e.g., merger or acquisition)

We require third parties to protect your information and use it only for the purposes we specify.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site usage, and serve relevant content.

• Essential cookies: Necessary for site functionality
• Analytics cookies: Help us understand how visitors use the site (e.g., via Google Analytics)
• Advertising cookies: May be used by third-party advertisers (e.g., Google Ads)

You can manage cookies through your browser settings. Disabling cookies may limit site functionality. For more details, see our third-party partners’ privacy policies.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have rights under applicable laws (e.g., GDPR, CCPA) to:

• Access your personal information
• Request corrections or deletion
• Opt out of certain data processing or marketing
• Withdraw consent

To exercise these rights, contact us at the details below. We may require verification of your identity.

7. Third-Party Links and Services

Our site may contain links to third-party sites (e.g., payment processors or social media). We are not responsible for their privacy practices. We encourage you to review their policies.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted here with an updated effective date. We encourage you to review it periodically.

9. Contact Us

If you have questions about this Privacy and Security Policy, please contact us: Sandman CNC LLC, El Paso, TX  Email: sandman@sandmancnc.com Phone: 915-309-7773